Hear how the city of Arhaus worked with SMART CITY to empower its community. Our speaker shares how Arhaus organized an annual circle of innovation and development projects to foster a culture of perpetual change, formed strong partnerships with various faculties of Aarhus University to embed research components in their development projects, how the Aarhus community worked concretely with design thinking methods and user engagement, and how the city worked to build a digital framework for citizen engagement. Learn more about how the libraries in Denmark have built and now own a digital infrastructure in open source and how that has changed the game between libraries and vendors to the advantage of the libraries. This presentation is full of insights, ideas and information you can take to your community, no matter what type of library or information service you provide!

Whether providing services to those who can’t come to the library or reaching out to those who are underserved, library outreach and community engagement ensure equitable delivery of library services to all people. But how do you make sure that branch staff are involved in allocation of resources and that your outreach is aligned with the library’s strategic priorities? Join Staley as he discusses his library’s use of Savannah in developing its data-driven strategy for community outreach and Swanson as she shares insights on how listening to client feedback leads to innovation.

Circulation numbers, our key library metric, started to drop, yet all public service staff continued to share feeling overwhelmed with work. If we get what we measure and what we measure is important, focus on circulation alone was providing an incomplete story. This presentation explains Boone County Public Library’s process of using all available data to create a mapping document. The map shows how the public wants to interact with the library and how staff works to meet these community requests. The mapping document is merging information gathered from staff through experience and from software (gate count, circulation, reference questions, copier usage, Wi-Fi, public computer usage, length of public computer usage, census data). A new and evolving evaluation showed us how we can prioritize to better serve our staff and the public. Our speaker, a former officer in the U.S. Air Force, shares his library’s experience so other libraries can learn how to count the work they do.

Does your library use data visualization to support decision making? This presentation showcases how Seattle Public Library uses data visualization to build consensus with stakeholders, secure funding, and support decision-making. Gain insights covering: visualization tools used, key decisions, and strategies for getting started (and taking your visualizations to the next level).

Specialized organizations are moving beyond traditional bibliometrics to demonstrate value and further the organizational mission in creative and innovative ways. Use of scholarly metrics is no longer a value element just for promotion and tenure dossiers in academia. Many organizations are beginning to utilize research impact metrics to further their goals and objectives, providing accountability to funders, who are often the tax paying public. Our first speakers provide an overview of metrics used for analyzing the visibility and utilization research created in specialized organizations, based on content from the forthcoming book The New Metrics: Practical Applications of Research Impact, edited and compiled by Lasda. Case studies from two divergent specializations from the book are presented: a museum environment and the activities at a transportation research institute. Our second presentation provides practical steps that researchers can take to improve their impact using freely available tools: Google Scholar, ORCiD, ResearchGate, and others. Get some creative ideas for applying scholarly metrics usage in your organizational environment, whether for making decisions, aligning with strategic goals, or educating stakeholders.

Come and get best practice examples from libraries around the world, tips, and techniques for designing spaces, tools, services, and vision. Learn about the National Library of the Netherlands’ new Library Lab of the future; the fabulous StoryHouse in Chester U.K.; the latest Dutch Icon LocHal in Tilburg, Netherlands; the underground library in Sydney Australia; and more! The future of libraries is here and now! This session is filled with ideas and inspiration and is not to be missed!

As you build your strategies and services from the perspective of meeting needs, are you introducing customer needs at the best place in your innovation process or thinking? Our presenters have been struggling with this question for years and are bringing you a hands-on working session to take your objective through the Jobs-To-Be-Done Canvas worksheet. It’s not rocket science, they say, it is work, decisions, and openness.

Our creative librarian shares some tips and ideas on promoting programs in your library. Pulliam describes how he uses music, creating to promote programs and to integrate them into programs as well. For example, making a rap song about the library system to promote it but also use it to teach a GarageBand course – only using an iPhone. He also talks about using a 3-D Printer to make giveaways that promote library programs as well: Batman Day, Pi Day and a regular Retro Game Day program. e. Be inspired and get lots of ideas to promote your library and its programs!

Connecting to our community has always been at the heart of libraries, but in the digital realm, these communities have expanded to a world of diverse users and interests. Through innovative programming, smart digital technologies have enabled libraries to meet the growing demand to engage this new community of users at their point of need. Learn how librarians at the largest library in the world, the Library of Congress, became a catalyst for change by combining librarian expertise with collection development to provide access to the libraries digitized resources. See how these librarians became an energy engine engaging a community of over 50,000 lifelong learners through a digital visualization application, the Story Map. Share in their stories on a variety of topics from 15th-century books to cartographic marvels and veteran’s history as they show you how they support increased and equitable online access to library collections for communities at large.

Our popular and experienced speaker, Marshall Breeding, relates the latest events and trends in the library technology industry. Breeding authors the annual “Library Systems Report” published in American Libraries which covers strategic technology products used by libraries and the vendors that develop and support them. Recent years have seen profound changes in the library tech arena, including ongoing business transitions and consolidation as well as major shifts in the types of systems deployed in academic and public libraries. This session looks forward to what will be happening in 2020!

Technology is changing our lives faster than ever before. As intuitive experiences become more common in our digital lives, we begin to expect them in every arena—digital as well as physical. As our expectations evolve, service providers must evolve too. They must deliver by creating inventive approaches for meeting these expectations, and libraries have a unique opportunity to join this revolution. By unlocking the valuable data and resources they have diligently curated, libraries can create experiences that truly matter to modern library users in ways that were never before possible.

Marshall Breeding has conducted the “International Survey of Library Automation” since 2007. The report, based on the survey results, reflects trends reflecting satisfaction with the integrated library systems and associated vendors. Breeding presents an overview of the results of the latest edition of the survey published in February 2019, points out some of the most significant trends seen in 2018 and shares his impressions of what these results suggest for the next phase of the industry. He also shares his thoughts on open source resource management and discovery. He observes that Koha and Evergreen have seen steady growth in the U.S. and that in some international regions, Koha is considered almost the default system. Breeding shares trends and recent events such as the FOLIO project, has been in development for the last e years, with broad community and commercial support and implementations expected in 2019.

Islandora has been a leading open-source digital asset management system for libraries for more than 10 years, and it’s adopters have been primarily academic and large public libraries. Thanks to a grant from The Andrew W. Mellon Foundation and the support of 17 academic institutions and in-kind contributions from Born-Digital, Islandora for All—ISLE—is going into production. Based on a system called containerization, ISLE shortcuts the installation process and simplifies maintenance. See how this is done and discuss the alternatives for hosting and support.

A longtime successful academic librarian, pioneer of makerspace in academia, and now state librarian, Colegrove shares how to view the bigger landscape within which libraries operate and the opportunities for partnerships, support and more! A born nurturer, he provides lots of tips for growth and moving forward in the future.

The world is on a trajectory of ever-increasing technological change that holds much promise. Yet such change is already unleashing social, economic, and political forces that threaten that progress. In addressing change anxiety, libraries have an opportunity to reimagine their mission by going beyond digital literacy to a program of change literacy. Hess examines four disruptive technologies, AI, cyborgization, spatial computing, and Blockchain, and looks at how libraries can save the world from the perils of change anxiety. The stars await! And libraries can be key to taking us there.

When one university unified information technology on campus into one department, the library lost its internal IT staff, including a web developer, database administrator and the associate director of library technology. A total of nine positions were lost, and the library was forced to do a massive restructure. Iglesias shares the story of how they survived and managed to continue services one year later. Our next presenters discuss creating faculty partnerships in an online environment without the benefits of daily faceto- face interaction. They show how to build strong, fruitful relationships with faculty; discuss how to make the first steps to reach out to faculty; illustrate how to foster those relationships into partnerships through developing drop-in library instruction; and provide ways to market library resources directly to students using faculty as a conduit. From tenacious outreach to long-term goals and collaboration, faculty soon realize that building library instruction into their courses benefits everyone. Get lots of tips and ideas from our speakers!

Library staff are extraordinary! They hold innovative events, give effective trainings, and work tirelessly to bring library services into their communities. To help support all the incredible work that library staff do every day, Contra Costa County Library developed a centralized “sharing economy” process to provide staff with the program and equipment kits they need, where and when they need them. By implementing an online reservation system and utilizing the library’s pre-existing shipping system, this sharing economy model is able to provide equal access for all library staff to the shared supplies and equipment they need. You can adapt this kit’s model for your library system! Our next presenters discuss how to maintain an energetic staff with original ideas with limited budget and while under pressure to remain relevant, keep up-to-date on new technologies, and deliver innovative ideas to keep programming fresh. Through project management, mentorship, and time management, they explore the ingredients to maintain a happy, productive technology staff and breathe new life into your tech programming.

Libraries have long promoted themselves as the people’s university or the place in a community where anyone with the time and drive to do so can learn and gain skills, both personal and professional. Hear how participating public and tribal libraries in Washington state offer free technology certification, validating skills for Microsoft Office Specialist (MOS), Microsoft Technology Associate (MTA), QuickBooks, Adobe, and the IC3 digital literacy certification. Recognizing the need to expand and diversify their economy beyond gaming and tourism, Nevada libraries partner with community colleges to bring instruction and free certification testing to communities through local libraries. Maryland public libraries have introduced the Cisco Networking Academy, striving to harness the power of technology and launch a generation of global problem solvers. Learn how you can expand your program!

This fast-paced session shares three perspectives around storytelling. To improve visibility, Dayrit, a special librarian, recognized that creative communication is the key and shares her experiences on how she has heightened engagement by creating stories with an objective of informing a larger population in the organization. A solid relationship with the website editors has been working well, and visibility through stories has also built new partnerships. King discusses visual storytelling with Instagram, Snapchat, and Facebook pics and the power of connecting to customers using nothing but a photograph. He shares best practices for photos on social media and how to get people to your website and your library services using your camera. Hear how Bond has been taking a series of recorded talks, the JPL Stories series, and creating a collection of them available digitally to JPL employees. Traditionally over the last 15 years, these talks have been more personal and candid in nature than more formalized mission talks in larger auditoriums. The JPL Library now offers storytellers a more informal and intimate platform for their talks as they grow the collection. Hear where our speaker hopes this program will go in the future.

Data management plans are becoming an important part of grant and publication proposals, yet many researchers are still in the dark about best practices in data management. Benzing shares his efforts to educate faculty about the importance of data hygiene. He uses this talk as an introduction to data curation for librarians who have not worked with data management plans before and want to learn about future opportunities.

Academic libraries offer a variety of tools for students to find information, including discovery systems and traditional databases. But what do we know about how students use these different tools to find information? By collecting and analyzing data on student search behaviors, we have identified several statistically significant patterns that have practical implications for instruction and search tool configuration. Trends observed include differential use of facets in discovery systems versus traditional databases, and, in some tools, increased facet use, leading to selection of higher-quality sources. An exploratory factor analysis identified patterns in student use of search refinements, including a pattern of high selectors who tend to use multiple search refinements. To add qualitative context to our quantitative analyses, student interview data shed light on the strategies students employ when search results do not meet their expectations. Get insights as well as tips and ideas for reaching your audience in a better way.

Connecting with our communities, looking ahead, taking advantage of partnerships, understanding demographics. As Internet librarians and information professionals, what are our biggest challenges and opportunities for the future? Our panel members from different communities share their thoughts and ideas and hopefully spark some insights for experimenting and trying something new in your community.